Turns MSP ticket escalation handoff into a visible operating queue so every escalation transfers a reproducible problem statement, completed diagnostics, client promise, and explicit acceptance by the next owner.
The problem
Escalated tickets lose diagnostic context and client promises when the next technician must reconstruct work from long comments, private chat, and monitoring alerts.
The focused product
A focused MSP ticket escalation handoff workflow that makes ownership, evidence, exceptions, and the next action visible.
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